We aim to keep our products affordable while maintaining quality. Because of our low pricing model, all return, replacement, and refund requests are handled under the conditions below.

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1. How to Get Started

If you need a return, replacement, or refund, please reach out to us first—we’re here to help.

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Email us at contact@descheveux.com with:

• Your order number

• A brief description of the issue

• A clear photo of the product (if applicable)

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Providing this information helps us resolve your request as quickly as possible.

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2. Shipping Method & Coverage

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Free Shipping (Untracked – USPS First Class)

• This option does not include tracking

• While most orders arrive without issue, delivery cannot be guaranteed'

• Because of this, refunds or replacements for non-delivery are not typically available. However, we’re happy to review any concerns on a case-by-case basis.

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Tracked Shipping (UPS Ground)

• Includes full tracking and delivery confirmation

• If your package is lost or does not arrive, you are eligible for a replacement or refund.

• Requests should be submitted within [7–14 days] of the expected delivery date.

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3. Returns

• Returns require prior approval and a Return Merchandise Authorization (RMA)

• Items should be returned in their original condition

• Return shipping costs are the responsibility of the customer

• Shipping fees are non-refundable

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4. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within [7 days of delivery]

• Include photos showing the issue

• Once reviewed, we will arrange a replacement or refund.

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5. Refunds

• Refunds are processed after inspection (if a return is required)

• Approved refunds are issued to the original payment method

• Timing may vary depending on your payment provider

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6. Fair Use

We aim to be fair and reasonable with every request. In rare cases, we may limit or decline requests that fall outside this policy or appear inconsistent with normal use.